Click here to sendyour request
Click here to watch therelevant video.
Click here to watch the video
Click here to watch the relevant video.
The company HELLENiQ ENERGY HOLDINGS S.A. (“we/us”, the “Company”, the “Controller”) manages the HELLENiQ ENERGY Facebook page (@HELLENiQ ENERGY) and, in accordance with the applicable data protection laws and regulations, is the Controller in terms of the data processed through the HELLENiQ ENERGY Facebook page. This Privacy Notice explains which data we collect and process through the HELLENiQ ENERGY Facebook page and how we use such data.
1. Objective and legal basis
As many other webpages, we collect limited anonymous information concerning users and their systems. When users access the “Timeline” of HELLENiQ ENERGY Group’s Facebook page, no personal data are collected, other than the aggregate data provided to us by Facebook, which are metrics, such the number of visitors, clicks, “Likes” or “Reactions”, “Posts”, “Comments”, etc. This type of information is anonymised and is not related to specific users or information from public or private user profiles. We collect this data to serve the Group’s legal interests, namely to analyse user habits, improve page features and provide more useful information to page visitors.
2. Data collected and collection sources
When you decide to follow our page or interact with us, (e.g. when you “Like” or react to a post, when you “Share” it or post a “Comment”), we gain access to your name, age and gender. We do not store your personal data nor do we extract it to store it in another database. Your data is used by the Company solely to enable the interaction between you and the Company via the specific social medium. We may delete your comments if they do not comply with our social media policies (e.g. if your comments are insulting, unlawful or made in bad faith), but we cannot amend your comments or use your data in any other way whatsoever.
We use Facebook Insights, a Facebook app which installs cookies on the devices of our Facebook page users to collect information and provide statistical analysis on the bases of certain pre-determined criteria. Cookies are small pieces of information collected via small files installed on your devices (desktops, laptops, mobile phones, tablets, etc.) when you browse through webpages or apps. The provider of each individual website or application (in this case, Facebook) collects and processes this information for various purposes, such as to understand user behaviour during navigation in the website or the app. To find out more about Facebook Insights, cookies managed by Facebook, the information collected and transmitted via cookies and the time period for which they remain installed, please refer to Facebook Terms of Service and Facebook Information on the General Data Protection Regulation (GDPR).
The Company does not manage nor controls the cookies managed by Facebook but, through the use of Facebook Insights, Facebook provides the Company with certain reports, as described below. These reports contain aggregate data, i.e. statistics and analytics (e.g. the number of users who “liked” or “reacted” to a post, the number of user who visited again the company’s page, etc.), but the Company is in no position to know who are the specific users to whom these statistics and analytics refer.
Some report examples sent by Facebook to the Company are the following:
Please note that the cookies which allow Facebook to provide us with the foregoing statistics are installed by Facebook on your device when you access any professional Facebook page, either you are a registered Facebook user or not. This is why you must pay particular attention to Facebook’s Cookies Policy before consenting to their installation. You may delete the cookies installed by Facebook on your device through the relevant settings of your browser.
If a competition or lottery is organised via our page, a Privacy Notice concerning the specific event will be published, in order to inform the participants on how we will collect, use and process their personal data for this specific purpose.
3. Transfer of data to third parties
The Company does not transmit in any manner whatsoever your personal data, nor does it share its files against a financial or other consideration with any private third party enterprises, individuals or legal entities, State authorities or agencies or other organisations.
The Company may transmit your data to tax, audit and other State authorities, when we consider, in good faith, that the law or other regulation obliges us to give access or transmit such data or relevant law enforcement agencies, provided that this is required under the law or any other lawful enforceable act or order.
Any transmission of your data to third countries outside the European Economic Area (i.e. outside EU member states, Norway, Iceland and Lichtenstein) shall comply with the data protection legal framework and only when sufficient guarantees for the protection of your data are provided.
4. Retention period
The reports we receive from Facebook include only aggregate data, statistics, anonymous data and not personal data; therefore, there is not a specific time period set for their retention.
5. Your rights
According to the General Data Protection Regulation, you have the following rights:
You may contact the Data Protection Authority as follows:
More information about these rights, including the circumstances in which they are exercised and how they are exercised,, , can be found in the PERSONAL DATA PROTECTION DECLARATION published on the corporate website (https://www.helpe.gr/en/media-center/personaldataprotection/gdpr/ ). For any matter related to the exercise of your rights with regard to the processing of your data by the Company, please contact the Data Protection Officer using the contact details below.
6. Data Protection Officer’s contact details
If you have any questions, feel free to contact us.
If you have any questions on this Notice, please contact us via e-mail or telephone using the Data Protection Officer’s contact details.