QUALITY ASSURANCE

Product Safety, Quality & Product Accessibility

Our fuel products meet the needs of all domestic customers in industry, transport, shipping, aviation, etc. and are available for retail and wholesale distribution in both domestic and international markets. All our products have three parameters in common: safety, quality and accessibility. The main pillars for targeted competitive improvement regarding the Group’s commercial activities are the implementation of best operation practices for the products’ safe management and delivery of innovative, high quality products at a competitive value for money price, that are offered at an extensive network of service station with wide geographic coverage.

Our goal is to gain our customers’ trust at every fuel tank refill and we achieve this by assuring the quality of our products with continuous quality checks throughout the entire supply chain: from the refinery to the customer delivery point.

We apply rigorous operation standards at all our facilities and fuel stations to ensure safe management of our products and respect to the environment. Through an established cooperation framework throughout the entire supply chain, we aspire to assure a reliable network of suppliers and collaborators, which in turn also applies corresponding responsible product management practices.

Our products completely meet evolving engine technologies and the changing European framework legislation. For more information on our approach: http://sustainabilityreport2017.helpe.gr/market/

 

Fuel Quality

The ΕΚΟ Guarantee program is the first integrated fuel quality & quantity control program consisting of regular inspections carried out from the refinery to the customer's tank.

For more information on fuel quality as well as quality and quantity control at EKO and BP service stations go to: http://sustainabilityreport2017.helpe.gr/market/FuelsQuality/

 

Lubricant Quality

EKO lubricants are produced from high-quality raw materials and designed to cover a wide range of lubricant applications, from the simplest to the most demanding. The quality of EKO’s lubricants is assured at all the critical stages of manufacture with continuous checks, which also certify their compliance with design specifications.

More information regarding lubricant quality and quality control can be found here:  http://sustainabilityreport2017.helpe.gr/market/LubricantsQuality/

 

Product Accessibility

At the HELLENIC PETROLEUM Group, we offer innovative, high quality products at a competitive price in relation to best value for money through an extensive network of fuel stations of wide geographic coverage. Furthermore, we offer our products to commercial customers, industries and resellers.

Hellenic Fuels and Lubricants S.A., the Group’s marketing company, has a strong presence in the Greek market through its EKO and BP brands. In Greece, the Group has a network of about 1,700 service stations.

Through its subsidiaries, the Group is active in the markets of Greece, Cyprus, Bulgaria, Serbia, Montenegro and North Macedonia. Exports are directed to all significant markets in SE Europe.

Hellenic Fuels and Lubricants S.A. has fuel terminals throughout Greece, and two LPG storage, distribution and cylinder filling facilities in the prefectures of Thessaloniki and Attiki.

For further information regarding our subsidiaries and sales per product: http://sustainabilityreport2017.helpe.gr/market/ProductsAccessibility/

 

Customer Service

Regular inspections are conducted at the Group’s service stations, to assess the guidelines effective implementation related to safety, operation and services. At the same time, various means for customers to express their opinions and mechanisms to ensure appropriate response have been put in place.

For more information related to customer service control programs and maintenance of service station operation specifications: http://sustainabilityreport2017.helpe.gr/market/CustomerService/

 

Responsible Procurement

The Group has a wide and diverse supplier base containing more than 10,000 active suppliers for purchasing materials, equipment or services, which includes multinational companies as well as small-medium local businesses. The suppliers’ list is updated within the framework of developing a sustainable supply chain.

Our suppliers and partners are chosen and evaluated based on business criteria, as well as sustainable development criteria.

The Group, through an established cooperation framework, according to the new Procurement Procedure, which came in effect on January 1 2017 and the Code of Ethics, cultivates synergies and long-term relations based on transparency and respect for competition, merit and equal opportunities.

Relevant information regarding the procurement procedures framework: http://sustainabilityreport2017.helpe.gr/market/ResponsibleProcurements/